Service Providers Accrue Enterprise Value Benefits from All Clients
By Brett Norgaard Every branch office in an organization can be thought of as “an experiment in productivity” according to Frank Troppe, author of “Branching Out,” the definitive book on branch office...
View ArticleTransform Actionable Online Calendars into Meaningful Information
By Nancy Nafziger An online actionable calendar has the greatest chance of success when a calendar-publishing tool can be configured to create any type of customized calendar. There are many examples...
View ArticleFacebook Has Taken Over the World
A Vision from Down Under By Michael Poole We hear this, even in the antipodes, so often and it may be true, especially for anyone under 40. Why? Well, obviously it provides a way to communicate with...
View ArticleService Providers Innovate in the New World of Multi-tenancy 2.0
Multi-tenancy 1.0 Multi-tenancy has long been the model of the outsourcing industry. Multi-tenancy is usually defined as using a single instance of an application to service multiple client...
View ArticleForrester Research Outsourcing Trends—How Service Providers Can Capitalize
By Brett Norgaard The other day, I had the chance to listen in on Forrester Research Service Provider Analyst Pascal Matzke’s observations on the outsourcing market. He outlined trends that are leading...
View ArticleService Providers—Do the Math on Visible and Hidden Benefits
By Brett Norgaard The other day, we got some feedback from a large service provider who’s been struggling with their service request management tool for the usual reasons—it is inflexible, dependent...
View ArticleService Providers—Configure Your Service Processes for Superior Business Value
By Brett Norgaard Over the past year, my blogging has centered on how service providers (internal, shared service, or outsourcers/managed service providers) can save money, reduce risk, innovate,...
View ArticleThree Keys to Making Multi-tenancy Work
There is still some debate over whether multi-tenancy is a prerequisite for cloud computing, but doubters are getting harder to find. Nearly two years ago (an eternity in Internet time), David...
View ArticleThe ABCs of Request Management
By Nancy Nafziger So what exactly is Service Request Management? According to Wikipedia, service request management, a key component of an actionable service catalog is the underlying workflow and...
View ArticleApril 2019 – Kinetic Product Updates!
The Kinetic Dev team has been busy working on some great new features and enhancements to the Platform over the last few months. Unified Platform Experience One of our main goals this year is to...
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